Reports to: Customer Services Supervisor
Location: J.M. Nkomo International Airport x 2
Robert Gabriel Mugabe International Airport x 10
Job Purpose
The position exists to provide customer care services to all Airport users.
Duties and Responsibilities
· Provides frontline customer service through the dissemination of flight, tourist, and general airport information to ensure effective communication at the airport.
· Receives and handles customer complaints at the airport frontline desk and other (customer services) operational posts in the terminal.
· Gathers customer feedback through the provision of suggestion boxes, comments books questionnaires, etc., and refers these to the relevant shift Supervisor.
· Ensures that customers get adequate attention concerning their needs and expectations at the airport.
· Makes relevant Airport announcements through the public address system under the guidance of Customer Services Officers.
· Monitors service delivery of organizations and companies working at the airport to ensure their conformity to airport standards.
· Updates the flight information display (FIDS system).
· Records service standards data and passenger statistics for trend analysis.
· Records all activities that affect passengers and present these to the Supervisor for analysis and service improvement.
· Conduct spot checks for general cleanliness of the terminal building to ensure that all facilities are clean for use by airport users.
· Answers telephone inquiries at the Airport Information Centre.
· Conducts airport tours for school children, college students, and other official airport visitors.
· Assists in setting up corporate events.
Qualifications & Experience
· 2 “A” level passes in Commercial subjects.
· 5 “O” levels including English Language
· Certificate in Marketing, Customer Services, Business Management or equivalence.
· Diploma in Customer Services, Marketing or Business Management will be an added advantage.
· Be aged 25 years and below.
Skills and Competences
· Good communication skills
· Good interpersonal skills
· Computer literate
· Customer Orientation
· Well groomed
We invite qualified candidates who are interested to send their application letters, accompanied by detailed CVs and copies of their academic and professional certificates, to recruitment@acz.co.zw.
Alternatively, applications can be submitted in person to:
The Human Resources Manager
Airports Company of Zimbabwe (Private) Limited
3rd level, International Building
Robert Gabriel Mugabe International Airport
Harare
Application Deadline: 31 January 2025
We strongly encourage female candidates are encouraged to apply for all available positions.